Refund policy
Return and Refund Policy of Cartenzy :
At Cartenzy.in, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1.] Return Eligibility
Products may be eligible for return if:
1.The item received is Damaged, Defective, or Incorrect
2.The return request is raised within 7 DAYS of delivery
3.The product is Unused and in its Original Packaging
2.] Non-Returnable Items
The following items may not be eligible for return:
1.Used or Damaged Products caused by misuse
2.Personalized/Customized items
3.Hygiene-sensitive products
4.Clearance or Final-sale items
3.] Refund Process
Once the returned item is received and inspected, eligible refunds will be processed within 3-7 Business Days.
Refunds will be issued to the original payment method unless otherwise agreed.
4.] Exchange Policy
Exchanges may be available for damaged, defective, or incorrect products, subject to stock availability.
5.] Return Shipping Costs
If the return is due to our error (wrong or defective item), return shipping costs may be covered by us.
For other eligible returns, customers may be responsible for return shipping charges.
6.] Damaged or Incorrect Products
If you receive a damaged or incorrect item, please contact us within 24 Hours of delivery with clear photos/videos for faster resolution.
7.] Cancellation Policy
One cannot cancel their order once placed but can deny at the time of delivery when received at your doorstep or initiate return within 7 Days of receiving
But there are few points to know about our Return and Refund policy :
At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc.
Cartenzy shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); Cartenzy shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products.
With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of Cartenzy.